Frequently Asked Questions

1.    What is the delivery time of your products? [back to top]

Most products are manufactured in 7-10 business days. Natural roman shades, soft shades, custom drapery and fabric valances are manufactured in 10-15 business days. All delivery times are estimates based on normal production and shipping times. Once your products are made, standard shipping is 1-3 days. We ship each item as soon as it is made, so multiple items orders may arrive separately.

2.    Do you charge for shipping? [back to top]

Most items don’t require shipping charges if under 85” width. On occasions, shipping and handling fees are extra to subtotal of merchandise. Free shipping is noted next to merchandise in catalog.

3.    Can I return merchandise that I’ve purchased? [back to top]

Since window treatments are made to your exact specification, they are not suitable for resale in the ordinary course of business. Therefore, in most cases, orders are not returnable for any reason other than warranty repair. If, however, a change or cancellation can be made notification by phone or email must be received by 5:00 p.m. the day the order was placed. In the event that the order is cancelled, a 10% administrative fee and manufacturers restocking charge is applicable. Orders cannot be cancelled or changed once production has begun. Please inquire with customer service before making final decisions.

4.    What methods of payment do you accept? [back to top]

We accept personal or business checks, debit card, Visa and Master Card.

5.    When is my credit card charged for the order? [back to top]

The credit card is usually charged within 24 hours of placing order. Production of custom treatments can not begin until an approved authorization has been cleared.

6.    Do you charge sales tax? [back to top]

Only if your order is shipped to an address within the state of Illinois.

7.    Will I receive an order confirmation? [back to top]

Yes, if placing your order by fax or email. Please make sure that you thoroughly look over your order for accuracy.

8.    Do you share any of my personal information to second or third party affiliations? [back to top]

We have never participated in this form of business and never will. We have always respected our customer’s privacy.

9.    What if I don’t see the product I want? [back to top]

In almost every case we are able to get wider or longer sizes in window treatments. Please keep in mind that extra production time is required and special freight charges are applicable for items over 85” width.

10.    Am I responsible for the proper measurement of my window treatments? [back to top]

Yes. Please take extra time to measure all of your windows accurately. You can refer to our downloadable “Easy Measure” guide for reference. If however, you live in the Naperville, Lisle, Woodridge, Bolingbrook, Plainfield and Romeoville Illinois areas, we can measure and provide a free in-home consultation.

11.    What if I measure incorrectly? [back to top]

We will do whatever we can to assist you. If you make a mistake in measuring or ordering, you may return the product for an alteration at a discount (only if measurement is slightly off). Notification of incorrect measured merchandise must be reported within 72 hours. Customer is responsible for shipping charges to manufacturer.

12.    What if my window treatments are damaged during shipping? [back to top]

We’ll take care of any damage incurred during shipping. It is the responsibility of the customer to inspect merchandise as soon as it is received. If merchandise is damaged, notify us immediately. Please check to make sure products you ordered were made exactly as specified. Damaged merchandise must be reported within 72 hours of receipt.

13.    Will I be able to install these window treatments myself? [back to top]

Absolutely. All of the products we sell are installation friendly. All products come with an installation guide and necessary hardware.

14.    What type of product warranty do you have? [back to top]

Most of our merchandise is manufactured with limited lifetime warranties. These warranties cover defects in material or workmanship provided that the product is measured and installed according to the product instructions. In the event that warranty service is needed, call customer as quickly as possible.